Refund policy

Return & Refund Policy

At Shore Points, we want you to love what you wear.

Although our apparel is made to order, we understand that sometimes a size doesn't fit or you change your mind.

30-Day Returns

We accept returns of eligible apparel within 30 calendar days after delivery, including returns for sizing issues or a change of mind.

To qualify, merchandise must be unworn, unwashed, and in its original condition. Trying on an item to check the fit is fine.

How to Request a Return

Email shorepointsco@gmail.com with your order number and the item you'd like to return.

We will provide return authorization and mailing instructions. Please do not send merchandise to a production or fulfillment partner.

Once authorized, ship the item within 14 calendar days using a trackable shipping service.

Return Shipping and Refunds

For sizing issues or a change of mind, customers are responsible for return shipping costs.

We do not charge restocking fees. Original shipping charges are generally nonrefundable.

Once the returned merchandise is received, inspected, and approved, we will initiate your refund to the original payment method within five business days. Your bank or payment provider may require additional processing time.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery.

Please include your order number, a description of the problem, and clear photographs when available.

We will review the issue and arrange an appropriate replacement or refund at no additional cost to you. Please do not return a defective item unless instructed.

Exchanges

Because our clothing is produced on demand, we do not offer direct size or color exchanges. Instead, return your eligible item for a refund and place a new order for the preferred size or color.

Exceptions

Individually personalized or specially commissioned merchandise and items explicitly identified as final sale may have different return conditions, where permitted by law.

Order cancellation or changes before shipment depend on whether production has begun. Contact us promptly if you need assistance.

Nothing in this policy limits applicable statutory consumer rights.

Questions?

Email shorepointsco@gmail.com and we'll be happy to help.